Shipping Information
At NewPetStore, we are committed to providing you with the best pet supplies at the most affordable prices. To achieve this, we work with a variety of suppliers from the USA, Canada, and China to source high-quality products. While this allows us to offer you competitive prices, it does mean that delivery times can vary depending on the product’s origin. We appreciate your patience and understanding.
Delivery Times:
- Most orders are processed within 1-3 business days.
- Shipping times may vary but typically range from 3 to 30 business days.
- Please note that delivery times are estimates and can be affected by factors such as customs processing and local postal services.
We understand that waiting for your pet supplies can be inconvenient, but we believe that the savings we pass on to you are worth it. Rest assured, we are continually working to improve our delivery times and ensure your orders reach you as quickly as possible.
Returns and Exchanges
We want you to be completely satisfied with your purchase from NewPetStore. If you receive a product that is damaged, defective, or not up to your expectations, we offer a hassle-free return process.
Return Policy:
- You may return eligible items within 30 days of the purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- If the item is damaged or defective, please contact our customer support team within 7 days of receiving the product.
How to Initiate a Return:
- Contact our customer support team at support@newpetstore.com with your order number and a description of the issue.
- We will provide you with a return authorization and instructions on how to proceed.
Refunds and Exchanges:
- Once we receive and inspect your returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method.
- Exchanges will be sent out promptly once the returned item is received.
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent).
We strive to make the return process as straightforward as possible, and our dedicated customer support team is here to assist you every step of the way.
If you have any questions or need further assistance regarding our Shipping and Returns Policy, please don’t hesitate to contact us.
Thank you for choosing NewPetStire for your pet supply needs. We value your business and trust in our products.
